The Telecom Regulatory Authority of India (Trai) is addressing technical issues with its do not disturb app, which allows mobile subscribers to report pesky calls and text messages immediately, a senior official from the regulatory body said today.
Speaking at an event organised by Truecaller, Trai Secretary V Raghunandan said the regulator is working on resolving bugs in the Do Not Disturb (DND) app in order to address the technical issues faced by consumers.
“We have engaged an agency to fix bugs in the app. There were issues with some Android devices that have been largely addressed. We are aiming to make the app compatible with all Android devices by March,” Raghunandan said.
The Trai DND app has encountered errors when mobile subscribers have tried to report spam calls and SMS.
Raghunandan mentioned that with enhancements to the app, the volume of spam calls and SMS has decreased significantly.
Although Apple had initially declined to grant the app access to call logs, Raghunandan stated that efforts are being made to make the app compatible with iOS devices as well.
He mentioned that the findings of the pilot project, which is being conducted by Tanla on the Vodafone Idea network to check fraud calls, have been partially integrated into the standard operating procedure and shared with telecom operators.
Raghunandan also emphasized that a single agency, whether public or private, cannot address all security aspects in the country, and the approach must involve collaboration through strategic public-private partnerships.
Alan Mamedi, CEO and Co-Founder of Truecaller, stated that the company has 270 million active users in India, and the platform receives reports of 5 million spam calls in the country on a daily basis.
“Upcoming challenges are related to Open AI. It makes cloning or manipulation of voice very easy. In the US, the cloning of children’s voices was used to extort money from parents. Our efforts are meant to detect whether the voice is manipulated or not,” Mamedi said.
He also added that while older people were previously the most vulnerable victims of digital fraud, even young people are now falling prey to such scams.
(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)
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