BJP chief Sudhanshu Mittal took to X on Sunday to criticise Air India saying it has the “most pathetic enterprise class ever”. Notably, Mr Mittal was travelling from New Delhi to Dubai along with his spouse on April 14 and had booked business-class tickets on an Air India flight. Nonetheless, when the couple boarded the flight, they had been dissatisfied with the ”previous, damaged, dilapidated” cabin and seats on the airplane. In addition they discovered that the footrest of one of many seats was damaged. 

Mr Mittal alleged that when he raised the problem with the cabin crew, the ”industrial officer was utterly impolite and tried to dump them.”

In his tweet, he shared a number of movies from the airplane and wrote, ”Me and my spouse boarded AI 917 Delhi to Dubai at the moment morning at 930 am, firstly it’s the most pathetic enterprise class ever, previous, damaged, dilapidated. On the time of reserving a brand new airplane with a cabin was proven. The footrest of 2A is damaged on the grievance the industrial officer was utterly impolite and tried to dump us. The flight is already a couple of hour late.”

See the submit right here:

Me and my spouse boarded AI 917 Delhi to Dubai at the moment morning at 930 am, firstly it’s the most pathetic enterprise class ever, previous, damaged, dilapidated. On the time of reserving new airplane with cabin was proven. The footrest of 2A is damaged on grievance the industrial officer was… pic.twitter.com/ztFvfuMnJd

— Sudhanshu Mittal (@SudhanshuBJP) April 14, 2024

Air India replied to his grievance, saying that they tried connecting with him over a name however couldn’t attain him. 

”Expensive Mr Mittal, we tried calling you, nonetheless, the decision wasn’t answered. Kindly DM ( ) is a handy time, so we could join with you once more,” the tweet learn.

The airline later added that their group is investigating the matter. ”Expensive Mr. Mittal, we remorse to listen to about your expertise. Our group is investigating this matter and can take applicable actions to forestall such occurrences sooner or later. We worth your suggestions and hope for an additional alternative to serve you higher,” the tweet learn. 

A number of web customers additionally shared comparable experiences with Air India’s service. One person wrote, ”I obtained lied to and really feel badly cheated by AI too. I Flew lately on enterprise class from Delhi to Seoul and earlier than boarding, I used to be advised my biz seat was damaged so as a substitute promised an improve voucher plus 75% refund as no different biz seat was vacant. However they not refuse to provide me that voucher.”

One other commented, ”These days a brand new regular has began with the airways. Any unpleasing query, request or argument and they are going to be prepared to dump you from the airplane. Cannot this even be termed as intolerance?”

A 3rd added, ”If this could occur to a VIP what to anticipate for a standard man? The deficiency in amenities will be understood however workers being impolite is unpardonable.”